1. Agreement to terms
These Terms & Conditions (“Terms”) govern your access to and use of the rrawi mobile application, website, and related services (collectively, the “Service”) provided by Huang Hong Yan (“rrawi”, “we”, “us”). By creating an account or using the Service, you agree to be bound by these Terms.
2. Eligibility & accounts
You must be at least 13 years old to use the Service. You may sign in using a third-party provider (such as Apple or Google). You are responsible for maintaining the security of your account and for all activity that occurs under it.
3. License to use the Service
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial use. Restrictions • You may not copy, redistribute, or resell tour content, audio, or written narration. • You may not reverse-engineer or attempt to extract source content from the Service. • You may not use the Service for any unlawful purpose.
4. Purchases and access to tours
A purchase unlocks the specific tour shown and confirmed to you at checkout — not any other tour, city, or content. A purchase grants you a limited, personal, non-exclusive, non-transferable licence to access that tour for your own personal, non-commercial use. It is not a sale, and it does not transfer to you any ownership of the tour content or the intellectual property in it. Purchasing a tour does not give you permission to: • Modify, adapt, translate, remix, or create derivative works from the tour. • Copy, record, extract, scrape, or redistribute its narration, text, images, maps, or audio. • Resell, sublicense, rent, share, publicly perform, broadcast, or commercially exploit the tour. • Make the tour available to another person or account. • Remove copyright, trademark, attribution, or technical-protection notices. • Use the tour's content to train an AI model or to build a competing product. Access is personal to the rrawi account you purchased with and may not be transferred to another account. A purchase does not include ownership of, or rights in, any landmark, artwork, third-party image, trademark, or other material that appears in or alongside the tour. Purchasing one language edition of a tour does not automatically include another language edition, unless we expressly state otherwise at checkout. Where a tour offers both an Entry and a Full edition, each is a separate product: Entry access unlocks only the content described as “Entry” at checkout, and Full access unlocks the complete tour edition identified at checkout. The distinction and price for each are shown before you pay. Purchasing the same tier of a tour a second time does not grant you a second copy — you may instead receive an unused credit for that exact tier, redeemable as described in these Terms.
5. What “permanent access” means
We don't promise unconditional, forever access. Instead, for as long as: • your rrawi account remains active, • we continue operating the Service, • the tour remains legally and technically available for us to offer, and • your purchase has not been refunded, reversed, charged back, or obtained fraudulently, and you comply with these Terms, you will continue to have access to the tours you've purchased through your rrawi account. Offline downloads are a convenience, not an independent permanent copy — they may require your account or entitlement to be periodically re-verified. If you reinstall the app or switch devices, sign in to the same rrawi account and we will reconcile your purchases to restore your access. We may correct, update, replace, reorganise, or withdraw tour content when necessary for accuracy, safety, licensing, legal, or operational reasons. If a tour you've purchased must be permanently withdrawn, we will offer a reasonable remedy — such as a replacement tour, an equivalent credit, or a refund where required by law.
6. Billing and payment
Purchases are billed through the Apple App Store or Google Play, depending on your device. Prices, currency, applicable taxes, payment authorization, and your billing information are handled by the relevant store at checkout, not by us directly — we do not receive or store your complete payment-card information. A purchase is only complete once the store transaction is verified and we grant the corresponding access in your account. A successful payment confirmation on your device does not always mean access has unlocked immediately — server-side verification may still be in progress. If access doesn't appear right away, please wait rather than attempting the purchase again. If you are under the age of majority in your jurisdiction, you must have permission from a parent or legal guardian before making a purchase.
7. Refunds, reversals and chargebacks
Refund eligibility is governed by applicable law and by the policy of the store through which you purchased. • Apple purchases: request a refund through Apple. See Apple's billing and refund policy at support.apple.com/billing. • Google Play purchases: request a refund through Google Play. Eligibility and timing vary, and you may be directed to contact us after the applicable store window has passed. See Google Play's refund policy at support.google.com/googleplay/answer/15574908. If Apple, Google, your payment provider, or we refund or reverse a transaction, we may revoke the tour access or unused credit associated with that transaction. For a chargeback, unauthorized purchase, duplicate charge, or failed delivery of a purchase, contact us at service@rrawi.com. Nothing in these Terms limits any refund or consumer-protection right you have under applicable law.
8. Account deletion
Deleting your rrawi account permanently closes it and signs you out of all devices. Personal data associated with your account will be deleted or anonymised, except information we're required to retain for legal, accounting, fraud-prevention, security, dispute, or transaction-record purposes. Deleting your account may permanently remove your saved preferences, generated tours, progress, downloads, unused credits, redemption benefits, and purchased-tour entitlements. Deleting the rrawi app from your device is not the same as deleting your rrawi account — your account and its data remain until you delete the account itself. Deleting your account does not, by itself, request a refund from the App Store or Google Play. Because purchases are tracked as server-side entitlements tied to your account, deleting your account may prevent us from automatically restoring previously purchased tours if you create a new account later. We show this warning prominently on the deletion confirmation screen, not only here. If you create a new rrawi account after deleting a previous one, it will be treated as a new account — we don't automatically carry over past purchases unless we offer a specific receipt-based recovery process. Account deletion is immediate and cannot be undone.
9. Promotional and redemption codes
rrawi may offer promotional or redemption codes. Codes: • have no cash value and cannot be resold or exchanged for money; • may have activation and expiration dates; • may be limited to one redemption per account, or another batch-specific limit; • are only consumed once successfully redeemed on an authenticated account; • cannot be redeemed for a tour you already own, or on an account that isn't eligible. Deactivating a promotional campaign prevents future redemptions but does not normally revoke a benefit you already validly redeemed. We may reject codes obtained through fraud, unauthorized resale, automation, or other abuse.
10. Content & intellectual property
All tours, audio narration, written descriptions, imagery, trademarks, and software are owned by rrawi or its licensors and are protected by intellectual-property laws.
11. Generated and AI-assisted tours
The Service may allow you to generate personalised tours using AI, and some tour content may be generated or assisted by AI more broadly. AI-assisted content may contain mistakes, omissions, outdated details, or misinterpretation — we do not guarantee the historical, cultural, geographic, pricing, opening-hours, accessibility, or admission accuracy of any statement in a tour. Please verify time-sensitive details with the venue or the relevant authority before you rely on them. You retain ownership of the preferences and prompts you provide. Receiving an AI-generated tour does not transfer to you any ownership of rrawi's narration, templates, research, audio, software, or tour structure — rrawi retains a licence to store and process your inputs and the resulting outputs to operate and improve the Service. You must not use this feature to request unlawful, infringing, abusive, or dangerous content.
12. Venue tickets and third-party services
Purchasing a rrawi tour does not include admission to any museum, monument, transport, attraction, event, or guided tour, unless we explicitly say otherwise. rrawi is not the operator of the venues featured in a tour. Opening hours, closures, prices, reservation requirements, security rules, and accessibility can change without notice — check directly with the venue before you go. Any external link or third-party service referenced in the Service is governed by that provider's own terms, not ours.
13. Location services
The Service uses your device location to deliver tour navigation and trigger audio at points of interest. You can control location permissions at any time through your device settings.
14. Walking, navigation and safety
Routes, durations, distances, and arrival times shown in the Service are estimates. We do not guarantee GPS accuracy, internet availability, route calculation, or that audio will trigger automatically at every point. A suggested route may run into construction, closures, stairs, steep slopes, traffic, weather, demonstrations, unsafe conditions, or paths that aren't accessible to you. Always obey posted signs, traffic laws, venue rules, and instructions from local authorities, and do not look at or operate your phone while crossing roads or moving through hazardous areas. Walking tours involve moving through public spaces. You are responsible for deciding whether a route is suitable for your health, mobility, the weather, and your surroundings, and for your own safety.
15. Limitation of liability
To the maximum extent permitted by law, rrawi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
16. Suspension and termination
We may suspend or restrict your access to the Service for reasons including: • payment fraud, chargebacks, or reversed transactions; • sharing or reselling your account or tour content; • automated scraping or attacks on our systems; • infringing our or a third party's intellectual property; • abusing credits or redemption codes; • illegal or unsafe use of the Service. Ending your access for misconduct does not by itself create a right to a refund. Your mandatory consumer rights are not affected. Provisions of these Terms concerning intellectual property, payment records, liability, disputes, and any obligations that had already accrued survive termination. You may stop using the Service and delete your account at any time from within the app.
17. Changes to these Terms
We may update these Terms from time to time. Where a change materially affects paid access, we will try to give you reasonable advance notice where practicable — through the app, by email, or on this website. We will not use a change to these Terms to retroactively remove a statutory right you already have. We update the effective date above whenever we do, and keep an archived copy of the previous version available. Continued use of the Service after a change takes effect means you accept the revised Terms.
18. Governing law
These Terms are governed by the laws of the Republic of China (Taiwan). Any dispute arising out of or relating to these Terms or the Service shall be submitted to the Shilin District Court (臺灣士林地方法院) as the court of first instance, to the extent permitted by applicable law.
19. Contact
Questions about these Terms? Contact us at service@rrawi.com.